Handling and Processing Times:

We prioritize your order. Handling time is 1 business day, Monday to Friday after your order is confirmed.

Estimated Delivery Times:

Once your order leaves our warehouse, the transit time is 3-5 business days, Monday to Friday. Your delivery will typically arrive within 4-6 business days after order confirmation, considering handling and transit time.

Warehouse Location:

Our main warehouse is located in Poughkeepsie, NY. This central location allows us to manage inventory efficiently and expedite shipping, ensuring your order is on its way quickly. Some products may ship directly from the supplier. The standard delivery time of 4-6 business days still applies.

Tracking Your Order:

We keep you informed every step of the way. Once your order ships, you will receive an email with a tracking number and a link to track your package. Please allow 1-2 business days for tracking information to update in our system.

Receiving Your Order:

Please inspect all items upon receipt to verify they are in proper condition. We inspect our packages before they leave our facility to ensure they are in brand-new condition.

Missing Items:

If your order arrives with missing items, please contact us within 24 hours of delivery. Provide your order number and details of the missing items, and we’ll resolve the issue as swiftly as possible.

Notification of Defective or Damaged Products:

We strongly advise customers to inspect and test any product immediately upon receipt. If a product arrives damaged, please report the damage within 24 hours of delivery so we can initiate a replacement or process a refund. We may request pictures of any damaged or defective items. Customers will be responsible for return shipping charges. After 24 hours of delivery, defective or damaged product replacements may be denied.

Order Status and Inquiries:

For any questions or to check the status of your order, our customer support team is here to help. Reach out to us at info@cprunlock.com or call us at 845-391-2393. We’re committed to providing a response within 24 hours.

Customer Responsibility:

It is the customer’s responsibility to ensure that the shipping address provided is accurate and that someone is available to receive the package. Cellphone Repair Unlock is not responsible for lost or delayed packages due to incorrect or incomplete addresses.

Signature Requirement:

For security reasons, some orders may require a signature upon delivery. If this is the case, you will be notified during the checkout process.