Refund and Returns Policy

Key Information

  • 30-day return policy
  • Refunds will be processed after 5–7 business days
  • No Restocking Fee
  • The return address is brand-specific. The return address will be provided once the refund is requested. 

At Cprun Lock, we prioritize customer satisfaction and aim to provide an excellent shopping experience. If you are not completely satisfied with your purchase, we are here to help.

Returns Policy

Eligibility

  • Your item must be unused and in the same condition as when you received it.
  • The item must also be in the original packaging.

Timeframe

  • You have 30 calendar days to return an item from the date you received it.

Proof of Purchase

  • A receipt or proof of purchase is required for all returns.

Non-Returnable Items

Items that cannot be returned include:

  • If the items have been opened
  • If the items have been used
  • Custom-made orders.
  • Clearance items.
  • Products marked as non-returnable.
  • Items marked as final sale.

Return Process

  1. Initiate a Return
    • Contact our customer service team via email at info@cprunlock.com or call us at 8453912393
    • Provide your order ID, details about the item, and a reason for the return.
  2. Prepare Your Return
    • Pack the item securely in its original packaging, including all accessories and documentation.
  3. Return Authorization
    • We will provide you with a Return Merchandise Authorization (RMA) number and instructions, along with the return address.
  4. Return Shipping
    • In general, It is the responsibility of the customer to pay for the shipping charges associated with returning an item, unless the item was damaged or faulty when it was delivered to the customer. In the event of a damaged or faulty order, customers will be provided with a prepaid label allowing items to be sent back to us free of charge. 
    • We recommend using a trackable shipping service or purchasing shipping insurance.
    • Shipping costs are non-refundable. If you get a refund, we will deduct the return shipping cost from it.

Refund Policy

Eligibility for Refunds

  • Items must be in their original condition and packaging.
  • Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.

Refund Process

  1. Approval:
    • If your return is approved, we will initiate a refund to your original method of payment.
  2. Processing Time:
    • Refunds are processed within 5–7 days from the date of receipt and inspection of the returned item.
    • Once processed, refunds may take an additional 2-3 business days to reflect in your account, depending on your bank or credit card company’s processing times.

Restocking Fee

  • We don’t have any restocking fee for return products.

How to Submit Documentation

  • Please send the required photographic evidence to our support team via email at info@cprunlock.com
  • Ensure that the photos or videos clearly show the issue. Include your order ID in the email for faster processing.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at info@cprunlock.com

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact our customer service team at info@cprunlock.com or call us at 8453912393

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us right away at info@cprunlock.com or call 8453912393

Make sure to include a photo or video showing the damage. We will then arrange for the item to be repaired, replaced, or refunded. In this case, our company will cover the cost of return shipping.

Cancellation Policy

Immediate Cancellation

  • 24-Hour Window: You may cancel any order within 24 hours of placing it for a full refund. This policy is designed to give you peace of mind immediately after your purchase.
  • How to Cancel: To cancel an order, please contact our customer service immediately at info@cprunlock.com or call us at 8453912393

 Provide your order ID and contact details to expedite the process.

Post-24-Hour Cancellations

  • If your order has not yet shipped and it’s beyond the 24-hour window, you may still request a cancellation by contacting us. We will do our best to accommodate your request, but processing may have progressed to a stage where cancellation is not feasible without incurring costs.

Cancellation After Shipment

  • Policy: Once an order has been shipped, it cannot be canceled. If you need to return the item, please follow the guidelines outlined in our Returns Policy.
  • Procedure: Upon receipt of the shipped item, initiate a return by contacting our customer service as detailed in the Returns Policy section. This ensures that your return is processed efficiently and without delay.

Warranty:

Different manufacturers have different warranties. You can find warranty information in the “About the Brand” tab in the product section. Please note that if you receive a damaged item, the warranty won’t cover it if you don’t report it within 30 days.

Return the address and Contact us.

CELLPHONE REPAIR UNLOCK

Address: 103 Main Street, Poughkeepsie, NY 12601

Email: info@cprunlock.com

Call: 8453912393